FOR IMMEDIATE RELEASE
CONTACT: ROSS SMITH
The public is hereby informed that as a result of the devastating impact of Hurricane Matthew, the Road Traffic Department headquarters in the Clarence A. Bain Building, and the Examinations Unit in the Munnings Building, both situated on Thompson Blvd., will officially move to the Eastern Grandstand of the Thomas A. Robinson National Stadium, on Monday 17th October, 2016. This temporary location will provide ALL services, inclusive of normal Vehicle Inspection and Licensing, Inspection of Rental Car Company Vehicles, Inspections of Jitneys, Tour Buses, Private Charter Buses and Private Schedule Buses, Renewal and Issuance of Driver’s Licenses and the complete Driver’s Examination process, both theory and practical.
Further, Licensing and Inspection will continue at both the Carmichael and West Bay Centers, until further notice. Additionally, the West Bay Centre will conduct Inspections of Livery Cars, Taxis and Rental Car Company Vehicles.
Additionally, the recently announced introduction of the department’s new computerized automated system, scheduled for October 17th, will now begin on October 21st. This process, which establishes an electronic workflow system, will be in its testing phase in preparation for the official launch of the system by mid-November. That date will be announced shortly.
Just over a week ago, the Department announced its intention to execute the phased relocation of Road Traffic to the temporary facilities at the National Stadium. The Controller has emphasized that in view of the fact that the relocation process for all operations have been expedited, the Department will work diligently to minimize delays and inefficiencies in the delivery of its services to the public.
Understanding the reality of this mandatory full relocation of headquarters operations, Department staff are fully aware of the potential challenges which could result, and they are working expeditiously to ensure that systems are in place to mitigate against adverse consequences. The staff of the Department are keenly aware that these types of situations can create levels of frustration, if service levels decline, or fail to reach expectations.
The Controller has emphasized that the Department is committed to do all in its power to ensure that the transition is made as smoothly as possible, and that all concerns are addressed with sensitivity, and in a professional and timely manner. Accordingly, the Controller has appealed to its valuable clients to exercise patience as it works to provide quality, efficient service during this transition period.